We want you to be happy with Quiralo. If a paid plan isn't right for you, you can ask for a refund under the terms below.
1. 14-day money-back guarantee
You can request a full refund within 14 days of your first payment for a subscription, or within 14 days of any renewal payment. This applies to both monthly and annual plans. No reason is required.
2. How to request a refund
Our orders are processed by Paddle.com, our Merchant of Record, which handles all refunds. To request one, either:
- reply to your Paddle receipt email, or visit paddle.net to find your order and request a refund; or
- email us at [email protected] with the email address you used to purchase, and we will arrange it with Paddle.
Approved refunds go back to your original payment method. They usually arrive within 5–10 business days, depending on your bank or card issuer.
3. After the refund window
After 14 days, payments are generally non-refundable. You can cancel at any time from your account settings to stop future renewals, and you keep access to paid features until the end of the period you have paid for.
If something went wrong on our side, such as a duplicate charge, a billing error, or a serious outage that stopped you using the Service, contact us and we will review your case even outside the refund window.
4. What happens after a refund
When a refund is issued, your subscription is cancelled and your account moves to the free plan. Your documents stay in your account, but paid features and any remaining AI credits from the refunded period are removed.
5. Abuse
We may decline refund requests that show clear abuse, such as repeated purchase-and-refund cycles or heavy AI credit usage followed by a refund request. This does not affect your statutory rights.
6. Your statutory rights
Nothing in this policy limits any rights you have under consumer protection laws in your country, including any statutory right to cancel a purchase.
7. Contact
Questions about billing or refunds? Email [email protected].